E-Book Overview
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.
E-Book Content
Advances in Information Systems and Business Engineering Edited by U. Baumöl, Hagen, Germany J. vom Brocke, Vaduz, Principality of Liechtenstein R. Jung, St. Gallen, Switzerland
The series presents current research findings based on diverse research methods at the interface between information systems research, computer science, and management science. The publications in this series aim at practical concepts, models, methods, but also theories which address the role of information systems in the innovative design and sustainable development of organizations. Contributions are selected which on the one hand propose innovative approaches how modern information and communication technologies can enable new business models. On the other hand, contributions are eligible which present considerable improvements to existing solutions. The publications are characterized by a holistic approach. They account for the socio-technical nature of work-systems and suggest that the development and implementation of information systems need to consider the multifaceted organizational context driven by people, tasks, and technology.
Edited by Prof. Dr. Ulrike Baumöl FernUniversität Hagen, Germany Prof. Dr. Jan vom Brocke Universität Liechtenstein, Vaduz, Fürstentum Liechtenstein
Prof. Dr. Reinhard Jung, Universität St. Gallen, Switzerland
Tahvo Hyötyläinen
Steps to Improved Firm Performance with Business Process Management Adding Business Value with Business Process Management and its Systems With a foreword by Prof. Dr. Jan vom Brocke
Tahvo Hyötyläinen Tampere, Finland
Dissertation Tampere University, Finland, 2013
ISBN 978-3-658-07469-2 DOI 10.1007/978-3-658-07470-8
ISBN 978-3-658-07470-8 (eBook)
The Deutsche Nationalbibliothek lists this publication in the Deutsche Nationalbibliografie; detailed bibliographic data are available in the Internet at http://dnb.d-nb.de. Library of Congress Control Number: 2014951506 Springer Gabler © Springer Fachmedien Wiesbaden 2015 This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher’s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. The use of