E-Book Overview
Social care workers in residential or domiciliary settings need to be able to communicate effectively in order to carry out their work.Supporting people with a variety of challenges including hearing loss, impaired speech, visual impairment, dementia and physical and learning disabilities requires a range of communication skills, such as listening, sign language, writing notes, and using body language, touch and stimulation. This workbook will provide workers with the ability to enable adults with limited or no verbal communication skills to express their views."Effective Communication" includes practical guidance on using communication tools, such as computers, staff photo rota boards and pictorial menu boards, and use of photographs as visual reminders. The workbook meets the requirements of care standards and also refers to the importance of recording and reporting, and dealing with sensitive and complex issues, such as breaking the news of a family bereavement, or communicating with a person who has been abused.Designed to meet the requirements of Health and Social Care (Adults) NVQ Level 3, Unit 31, this workbook is also a valuable source of guidance for any social care worker wanting to improve communication with adults.
E-Book Content
Effective Communication
Knowledge and Skills for Social Care Workers series
The Knowledge and Skills for Social Care Workers series features accessible open learning workbooks which tackle a range of key subjects relevant to people working with adults in residential or domiciliary settings. Not just a source of guidance, these workbooks are also designed to meet the requirements of Health and Social Care (Adults) NVQ Level 3, with interactive exercises to develop practice.
other books in the series Reflecting On and Developing Your Practice A Workbook for Social Care Workers
Suzan Collins ISBN 978 1 84310 930 3
Safeguarding Adults A Workbook for Social Care Workers
Suzan Collins ISBN 978 1 84310 928 0
Health and Safety A Workbook for Social Care Workers
Suzan Collins ISBN 978 1 84310 929 7
Effective Communication A Workbook for Social Care Workers
Suzan Collins
Jessica Kingsley Publishers London and Philadelphia
First published in 2009 by Jessica Kingsley Publishers 116 Pentonville Road London N1 9JB, UK and 400 Market Street, Suite 400 Philadelphia, PA 19106, USA www.jkp.com Copyright © Suzan Collins 2009
All rights reserved. No part of this publication may be reproduced in any material form (including photocopying or storing it in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright owner except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS. Applications for the copyright owner’s written permission to reproduce any part of this publication should be addressed to the publisher. Warning: The doing of an unauthorised act in relation to a copyright work may result in both a civil claim for damages and criminal prosecution. Library of Congress Cataloging in Publication Data A CIP catalog record for this book is available from the Library of Congress
British Library Cataloguing in Publication Data A CIP catalogue record for this book is available from the British Library
Marlow’s Hierarchy of Needs, p.78: all reasonable efforts to trace the copyright holder have been made, and any enquiries should be addressed to the publisher.
ISBN 978 1 84310 927 3 ISBN pdf ebook 978 1 84642 932 3 Printed and bound in Great Britain by Printwise (Haverhill) Ltd, Suffolk
Acknowledgement Lee Nev