E-Book Content
Written By Sean McPheat
Published by Being A Success Ltd Copyright © 2003 All Rights Reserved
CONTENTS Introduction and welcome The secret to making conversation and small talk How do you get people to talk to you? How to create a favourable first impression How to keep conversations going Awesome one liners for you to use Learn how to say NO and mean it How to feel great in an INSTANT How to complain effectively and get what you want How to give tough messages and feedback Advanced Communication Skills How to speak up at meetings How to run meetings Public speaking techniques How to give winning presentations
Welcome to
HOW TO MAKE GREAT CONVERSATION & SMALL TALK! Thanks for purchasing this e-book. I hope you have as much enjoyment in reading this fantastic product and in benefiting from the techniques and strategies inside as I did when putting it together. The art of conversation is a lost skill in my opinion! People are far too busy nowadays to take the time to really communicate with anyone. Instead people just take it in turns talking and are too busy of thinking of what to say that they don’t really listen to the other person. Hence you just get the same old: PERSON A “I did this, this and this and then we went here and there and did that and this and then I did….” ….and then it’s your turn! YOU “Oh, that’s great. I did this, this and this……… Argghhhhhhhh!!!! This is not communicating, this is playing verbal tennis and the match doesn’t last very long either! …….and then the dreaded silence appears when you have both exhausted yourself about talking and ME ME ME! You are both looking at each other, both feeling uncomfortable – hoping, no praying, that the other person will say something first! Well this e-book is all about providing you with the tools, techniques and strategies to start conversations and continue them! I will show you specific phrases to use and when to use them. Soon you will be a communications and small talk master!
Please bear in mind that no one is born with excellent communications skills. You don’t just appear out of your mother’s womb with the gift of the gab – having said that some of the people I have met think……. I digress! No instead, all skills can be learned over time. What I’d like you to do is to try the recommendations that I make in this e-book but please do not try to do everything at once! Your mind will turn to mush if you do! Instead, take one or two techniques at a time and try them out at work, with your friends and your business associates. Find out what works for you and what doesn’t. I can now make conversation and small talk with anyone from any background – I am quite famous for it! However, this wasn’t always the case – I have built up my skill over time and it now it’s your turn to do the same. So in closing, I would just like to thank you once again for your support, enjoy this publication and I would just love to hear your successes along the way. Just drop me an email – I’d love to hear from you. Take care and god bless
Sean Sean McPheat
THE SECRETS TO MAKING CONVERSATION AND SMALL TALK Besides feelings of low self worth and speaking in public/groups, meeting and talking to people is the most common topic that I coach and help people with in my coaching businesses. In fact most people would rather pull their toenails out than actually have to go up to someone they have never met before and strike up a conversation! But don’t worry help is at hand! Throughout this chapter I am going to talk you through how to communicate with people that you have never met before and teach you how to drum up conversation with people and make small talk. The techniques work equally well with people whom you find communicating to very difficult or awkward. Are you one of those people who meets someone new for the first time, you get past the “Hello” and t