Logistics And Retail Management: Emerging Issues And New Challenges In The Retail Supply Chain, 3rd Edition

3RD EDITION LOGISTICS & RETAIL MANAGEMENT Emerging issues and new challenges in the retail supply chain EDITED BY JOHN FERNIE & LEIGH SPARKS i LOGISTICS & RETAIL MANAGEMENT Emerging issues and new challenges in the retail supply chain 3RD EDITION EDITED BY JOHN FERNIE & LEIGH SPARKS London and Philadelphia ii Publisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and authors cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or any of the authors. First published in Great Britain and the United States in 1999 by Kogan Page Limited Second edition published in 2004 Third edition published in 2009 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses: 120 Pentonville Road London N1 9JN United Kingdom www.koganpage.com 525 South 4th Street, #241 Philadelphia PA 19147 USA © John Fernie, Leigh Sparks and individual contributors, 1999, 2004, 2009 The rights of John Fernie, Leigh Sparks and the individual contributors to be identified as the authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. ISBN 978 0 7494 5407 4 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data Logistics and retail management : emerging issues and new challenges in the retail supply chain / John Fernie and Leigh Sparks. p. cm. Includes index. ISBN 978-0-7494-5407-4 1. Business logistics. 2. Retail trade--Management. I. Fernie, John, 1948- II. Sparks, Leigh. HD38.5.L614 2009 658.5--dc22 2008049601 Typeset by Saxon Graphics Ltd, Derby Printed and bound in India by Replika Press Pvt Ltd iii Contents Contributors Preface vi xi PART 1 CONCEPTS IN RETAIL LOGISTICS AND SUPPLY CHAIN MANAGEMENT 1 Retail logistics: changes and challenges John Fernie and Leigh Sparks The logistics task 5; Retail logistics and supply chain transformation 9; Supply chain management 11; The grocery retail supply chain in the United Kingdom 20; Supply chain challenges 25; Conclusions 32 3 2 Relationships in the supply chain John Fernie Introduction 38; Changing buyer–seller relationships 38; Quick Response 43; Efficient Consumer Response 47; The role of logistics s