E-Book Overview
please enter product description
E-Book Content
Managing Library Volunteers
A Practical Toolkit
PRESTON DRIGGERS EILEEN DUMAS
AMERICAN LIBRARY ASSOCIATION Chicago and London 2002
While extensive effort has gone into ensuring the reliability of information appearing in this book, the publisher makes no warranty, express or implied, on the accuracy or reliability of the information, and does not assume and hereby disclaims any liability to any person for any loss or damage caused by errors or omissions in this publication. Composition by ALA Editions in New Baskerville and Optima using QuarkXPress 4.1 on a PC platform Printed on 50-pound white offset, a pH-neutral stock, and bound in 10-point cover stock by Data Reproductions The paper used in this publication meets the minimum requirements of American National Standard for Information Sciences—Permanence of Paper for Printed Library Materials, ANSI Z39.48-1992. ISBN: 0-8389-0806-3 Copyright © 2002 by the American Library Association. All rights reserved except those which may be granted by Sections 107 and 108 of the Copyright Revision Act of 1976. Printed in the United States of America 06
05
04
03
02
5
4
3
2
1
CONTENTS
FIGURE AND SAMPLES
v
ACKNOWLEDGMENTS
vii
HOW TO USE THIS MANUAL
ix
INTRODUCTION: THE VOLUNTEER PROGRAM CYCLE
xi
PART I
1 2 3 4 5 6 7 8 9
V O L U N T E E R L I B R A RY P R O G R A M
The Value of Library Volunteerism Volunteer Program Mission Statement Volunteer Program Benefits and Purposes Volunteer Administration Rights and Duties of Volunteers Volunteers and Library Friends Legal and Risk Management Issues Volunteer Program Communication Volunteer Program Evaluation
PART II
1 3 5 9 16 19 23 31 35
VOLUNTEER RECRUITMENT
10 11 12 13 14 15 16
Volunteer Motivation Volunteer Needs Assessment Requisitioning Volunteers Selling the Volunteer Program Recruitment of Volunteers Recruitment Approaches Volunteer Application Form
17
Interviewing and Selection
42 44 47 50 52 57 61 70
iii
18 19 20
Reference Requests Volunteer Contracts and Releases Time Forms PART III
21 22 23 24 25 26 27
TRAINING AND DEVELOPMENT
124 128 131
VOLUNTEER RULES AND DISCIPLINE
Library Volunteer Rules Volunteer Corrective Action De-volunteering Exit Interviews and References PART VI
35 36
AWA R D S A N D R E C O G N I T I O N
Volunteer Recognition Policies Recognition Programs Awards, Gifts, and Perks PART V
31 32 33 34
90 95 97 101 105 109 112
Orientation Training Customer Confidentiality Volunteer Skill Training Safety Training Performance Evaluation Job Design Job Descriptions PART IV
28 29 30
76 78 84
134 138 141 145
VO L U N T E E R R E C O R D K E E P I N G
Volunteer Personnel Files Volunteer Administration Records
152 155
BIBLIOGRAPHY
161
INDEX
165
Contents
iv
FIGURE AND SAMPLES
FIGURE 1 Enhancing Library Services: The Volunteer Program Cycle
xi
SAMPLES 4-1
Job Description of Volunteer Coordinator
11
6-1
Community Volunteers—Friends Group Policy Statements (Exclusive)
20
6-2
Community Volunteers—Friends Group Policy Statements (Inclusive)
22
9-1
Volunteer Program Evaluation Checklist
38
9-2
Volunteer Program Evaluation Form
41
11-1
Needs Assessment Form
45
15-1