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E-Commerce and M-Commerce Technologies P. Candace Deans University of Richmond, USA
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Library of Congress Cataloging-in-Publication Data E-commerce and M-commerce technologies / P. Candace Deans, editor. p. cm. Includes bibliographical references and index. ISBN 1-59140-239-5 (pbk.) -- ISBN 1-59140-566-1 (hardcover) -- ISBN 1-59140-240-9 (ebook) 1. Electronic commerce--Technological innovations. 2. Mobile commerce--Technological innovations. I. Deans, P. Candace. HF5548.32.E18298 2005 658.8'72--dc22 2004003774
British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. The views expressed in this book are those of the authors, but not necessarily of the publisher.
E-Commerce and M-Commerce Technologies Table of Contents
Preface ....................................................................................................... vi P. Candace Deans, University of Richmond, USA
Section I: Customer Relationship Management: Internet and Wireless Channels Chapter I Customer Relationship Management on Internet and Mobile Channels: An Analytical Framework and Research Directions ....... 1 Susy S. Chan, DePaul University, USA Jean Lam, IBM, USA
Section II: Wireless Technologies and Mobile Commerce Chapter II Presenting Large and Complex Information Sets on Mobile Handhelds ................................................................................................. 32 B. Karstens, University of Rostock, Germany R. Rosenbaum, University of Rostock, Germany H. Schumann, University of Rostock, Germany Chapter III Mobile Payments (M-Payments) – An Exploratory Study of Emerging Issues and Future Trends ................................................... 57 Melissa Soo Ding, D