MANAGING DIFFICULT PROJECTS
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MANAGING DIFFICULT PROJECTS
André A. Costin
AMSTERDAM • BOSTON • HEIDELBERG • LONDON • OXFORD • NEW YORK PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinmann is an imprint of Elsevier
Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP, UK 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA First Edition 2008 Copyright © 2008 André A. Costin. All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher Permissions may be sought directly from Elsevier ’s Management Rights Department in Oxford, UK; phone: (44) (0) 1865 843830; fax: (44) (0) 1865 853333; email:
[email protected] Alternatively you can submit your request online by visiting the Elsevier web site at http://elsevier.com/locate/permissions, and selecting Obtaining permission to use Elsevier material Notice No responsibility is assumed by the publisher or by the author for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material herein. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication Data A catalogue record for this book is available from the Library of Congress ISBN: 978-0-7506-8591-7
For information on all Butterworth-Heinemann publications visit our website at http://books.elsevier.com Typeset by Charon Tec Ltd (A Macmillan Company), Chennai, India www.charontec.com Printed and bound in Slovenia 08 09 10 11 12
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Contents
List of figures
xi
List of tables
xiv
Foreword
xvi
Preface
xxi
Chapter 1 Discovering a project Four essential ingredients Defining the project concept and associated rewards and risks Approaches and pitfalls in forecasting market demand Case study Part I (second part Chapter 3): A logistics review at ABC Corporation Yo