Managing For Results: Management Extra (management Extra S.) (management Extra S.)

man for res 28/1/05 1:49 PM Page i Management Extra MANAGING FOR RESULTS man for res 28/1/05 1:49 PM Page ii man for res 28/1/05 1:49 PM Page iii Management Extra MANAGING FOR RESULTS AMSTERDAM ● BOSTON ● HEIDELBERG ● LONDON ● NEW YORK ● OXFORD ● PARIS ● SAN DIEGO ● SAN FRANCISCO ● SINGAPORE ● SYDNEY ● TOKYO man for res 28/1/05 1:49 PM Page iv Elsevier Butterworth-Heinemann Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate Drive, Burlington, MA 01803 First published 2005 © 2005 Wordwide Learning Limited adapted by Elearn Limited Published by Elsevier Ltd All rights reserved No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP. Applications for the copyright holder’s written permission to reproduce any part of this publication should be addressed to the publisher Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone: (+44) 1865 843830, fax: (+44) 1865 853333, e-mail: [email protected] You may also complete your request on-line via the Elsevier homepage (www.elsevier.com), by selecting ‘Customer Support’ and then ‘Obtaining Permissions’ British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication Data A catalogue record for this book is available from the Library of Congress ISBN 0 7506 6685 4 For information on all Elsevier Butterworth-Heinemann publications visit our website at www.books.elsevier.com Printed and bound in Italy man for res 28/1/05 1:49 PM Page v Contents List of activities List of figures vii viii List of tables ix Series preface xi Introduction: m