The Hotel Business (inside The Minds)

Table of Contents 3 BackCover 4 Inside the Minds - The Hotel Business - Leading Hoteliers offer a Behind the Scenes Glimpse Into the Hospitality Industry 5 The Luxury Hotel Business 6 Setting the Stage for Great Service 7 The Guest Experience 8 Building a Successful Hotel 9 Risks & Challenges 10 Changes on the Horizon 11 Measuring & Ensuring Success 12 The Winding Road to the Wauwinet - Finding, Restoring and Operating a Premier Property 13 Following an Unexpected Path: A New Vision Can Renew a Hotel 14 Minor Details are of Major Importance 15 Weathering Changes and Changes in the Weather: Satisfying Guests Always Comes First 16 Change is Key - Most of the Time 17 What's Down the Road: Keeping Current Keeps Guests Coming Back 18 There are No Shortcuts 19 Every Hotel Tells a Story - Balance, Survival and Growth 20 Giving Customers an Excellent Experience 21 Building an Employee Culture 22 Distinguishing Ourselves from the Competition 23 Building One Brand Out of Many 24 Changes in the Industry 25 Balancing Risks with Growth 26 Continuing to Grow 27 Keeping the Customer Satisfied 28 Building from the Ground Up 29 Reflecting the City You Inhabit 30 The Importance of Good Employees 31 The Personal Touch 32 The Technology Advantage 33 Staying Competitive 34 More than Just a Hotel - Creating an Experience 35 Local Autonomy 36 Building an Image 37 We're Not Selling Beds 38 Developing Loyalty 39 The Reservations Experience 40 Building a Great Staff 41 Consolidation 42 Generating " Revpar " 43 The Owner-Manager Experience 44 The Right Moment in the Cycle 46 The Orient-Express Approach to Expansion 47 Evolution, Not Revolution 48 Higher Expectations 49 Where Do We Go From Here? 50 Creating a Concept - And Building a Successful Hotel 51 Finding the Right Staff 52 Culture and the Guest Experience 53 Staying on Top of Customer Needs 54 Future Industry Trends 55 Working Together, To Remain One of a Kind 56 Exceeding Expectations 57 Maintaining Quality Standards of our Properties 58 Dedicated Teams 59 The Status of Association 60 The Strength of the Brand 61 Technological Anticipation 62 Greater Presence in the Market 63 Inside the Minds: The Hotel Business: Leading Hoteliers Offer a Behind the Scenes Glimpse Into the Hospitality Industry by Aspatore Books Staff Aspatore Books © 2004 ISBN:1587621436 This book provides a broad, comprehensive overview of the current shape and future state of the hospitality industry by exploring technology-driven trends, meeting and exceeding guest expectations, offering definitions of luxury accomodations, and more. Table of Contents Inside the Minds—The Hotel Business—Leading Hoteliers offer a Behind the Scenes Glimpse Into the Hospitality Industry The Luxury Hotel Business The Winding Road to the Wauwinet—Finding, Restoring and Operating a Premier