TEAM LinG Encyclopedia of Communities of Practice in Information and Knowledge Management Elayne Coakes University of Westminster, UK Steve Clarke University of Hull, UK IDEA GROUP REFERENCE Hershey London Melbourne Singapore Acquisitions Editor: Development Editor: Senior Managing Editor: Managing Editor: Copy Editors: Typesetters: Support Staff: Cover Design: Printed at: Renée Davies Kristin Roth Amanda Appicello Jennifer Neidig Julie LeBlanc, Shanelle Ramelb, Sue VanderHook and Jennifer Young Diane Huskinson, Sara Reed and Larissa Zearfoss Michelle Potter Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Idea Group Reference (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
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