E-Book Overview
A lively and engaging introduction to Human Relations In this much-anticipated 5th edition, Loren Ford and Judith Arter present the fundamentals of human relations through interesting personal stories, anecdotes, and case studies. This is a book that truly captivates students by engaging them in questions and exercises designed to stimulate active learning and critical thinking. The 5th edition features new content, a substantial number of updated references, and pedagogical tools like Learning Objectives, Big Ideas, and Review questions. Learning Goals Upon completing this book, readers should be able to: - Understand the foundational psychological concepts relevant to Human Relations - Apply the information learned in the course to one’s own personal situation - Clarify and express personal beliefs through self examination - Communicate better with others
E-Book Content
Human Relations This page intentionally left blank Fifth Edition Human Relations A GAME PLAN FOR IMPROVING PERSONAL ADJUSTMENT Loren Ford Clackamas Community College Judith Arter Classroom Assessment Consultant Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Craig Campanella Editor in Chief: Jessica Mosher Acquisitions Editor: Amber Chow Editorial Assistant: Diane Szulecki Marketing Manager: Nicole Kunzmann Marketing Assistant: Jessica Warren Full Service Composition and Production: Sneha Pant/PreMediaGlobal Production Manager: Fran Russello Cover Design, Director: Jayne Conte Cover Designer: Suzanne Duda Cover Image credit: Fotolia: chess © dinostock Printer/Bindery: Bind-Rite Cover Printer: Lehigh Phoenix Credits appear on Page 269, which constitutes an extension of the copyright page. Copyright © 2013, 2007, 2004, 2001, 1997 Pearson Education, Inc., publishing as Pearson Education, 1 Lake Street, Upper Saddle River, NJ 07458. All rights reserved. Printed in the United States of America. This publication is protected by Copyright and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, New Jersey 07458 or you may fax your request to 201-236-3290. Many of the designations by manufacturers and seller to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed in initial caps or all caps. Library of Congress Cataloging-in-Publication Data Ford, Loren. Human relations: a game plan for improving personal adjustment / Loren Ford, Judith Arter.—5th ed. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-205-23305-2 ISBN-10: 0-205-23305-8 1. Adjustment (Psychology) 2. Interpersonal communication. 3. Interpersonal relations. 4. Self-perception. 5. Life change events. I. Arter, Judith A. II. Title. BF335.F67 2013 158—dc23 2011042911 10 9 8 7 6 5 4 3 2 1 ISBN-10: 0-205-23305-8 ISBN-13: 978-0-205-23305-2 CONTENTS Preface xv About the Authors Introduction PART I xix xxi Learning About Yourself 1 Chapter 1 Basic Principles and Communication 3 Basic Principles of Human Behavior 5 The First-Day Morgue Syndrome 5 Fears 5 Double Standards 6 Paradox 6 Positive Double Bind 7 Risk Taking 7 Observing Yourself 7