E-Book Content
page i 2 page ii BUSINESS DRIVEN INFORMATION SYSTEMS, SIXTH EDITION Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2019 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous editions © 2016, 2014, and 2012. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 LMN 21 20 19 18 ISBN 978-1-260-00471-7 MHID 1-260-00471-6 Portfolio Manager: Brian Sylvester Product Developers: Kelly Delso, David Ploskonka Content Project Managers: Melissa M Leick, Bruce Gin, Karen Jozefowicz Buyer: Laura Fuller Design: Egzon Shaqiri Content Licensing Specialist: Ann Marie Jannette Cover Image: © fuyu Liu/Shutterstock Compositor: SPi Global Printer: LSC Communications All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. Library of Congress Cataloging-in-Publication Data Names: Baltzan, Paige, author. Title: Business driven information systems / Paige Baltzan. Description: Sixth edition. | New York, NY : McGraw-Hill Education, [2019] Identifiers: LCCN 2017047684 | ISBN 9781260004717 (alk. paper) Subjects: LCSH: Information technology‒Management. | Industrial management‒Data processing. Classification: LCC HD30.2 .B357 2019 | DDC 658.4/03801–dc23 LC record available at https://lccn.loc.gov/2017047684 The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the information presented at these sites. mheducation.com/highered 3 page iii 4 DEDICATION To Tony, Hannah, Sophie, and Gus: What do you always remember? That I Love You! That I’m Proud of You! Paige 5 page iv 6 page v 7 BRIEF CONTENTS MODULE 1 Business Driven MIS Chapter 1 Management Information Systems: Business Driven MIS Chapter 2 Decisions and Processes: Value Driven Business Chapter 3 Ebusiness: Electronic Business Value Chapter 4 Ethics and Information Security: MIS Business Concerns MODULE 2 Technical Foundations of MIS Chapter 5 Infrastructures: Sustainable Technologies Chapter 6 Data: Business Intelligence Chapter 7 Networks: Mobile Business MODULE 3 Enterprise MIS Chapter 8 Enterprise Applications: Business Communications Chapter 9 Systems Development and Project Management: Corporate Responsibility APPENDICES Appendix A Hardware and Software Basics Appendix B Networks and Telecommunications Appendix C Designing Databases Appendix D Emerging Trends and Technologies Apply Your Knowledge Glossary Notes Index 8 9 page vi 10 CONTENTS module 1 Business Driven MIS 1 CHAPTER 1 Management Information Systems: Business Driven MIS 2 Opening Case Study: The Internet of Things 3 Section 1.1 Business Driven MIS 5 COMPETING IN THE INFORMATION AGE 5 Data 6 Information 9 Business Intelligence 10 Knowledge 11 THE CHALLENGE OF DEPARTMENTAL COMPANIES AND THE MIS SOLUTION 13 The MIS Solution 14 Systems Thinking 16 MI