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VERSION4.2 MODULE2 SUPPLV CHAIN PLANNING AND EXECUTION BOOK20F2 Section B: Manage the Relationship with Supply Chain Partners Section C: Manage Reverse Logistics Course Bibliography Course Index PICS Preparing for the Certification Exam Studying the APICS CSCP Learning System combined with on-the-job knowledge, professional experience, and other APICS learning tools, such as the AP/CS Dictionary, is the most effective way to prepare for the APICS CSCP certification examination. The APICS CSCP Learning System is intended to cover the body of knowledge tested by the APICS CSCP certificat ion examination; however, the APICS CSCP Learning System does not "teach the test." The Learning System focuses on acquiring knowledge, whereas the exam tests the candidate's ability to apply that knowledge in accordance with accepted industry standards. Content on the exam is based on real-world scenarios and requires candidates to apply the concepts in the APICS CSCP Learning System. While both the APICS CSCP Learning System and the APICS CSCP certification examination are based on the APICS CSCP Exam Content Manual (which is included in the Learning System), they are developed independently of one another. To preserve exam integrity, specific exam questions and their breadth are not shared with the APICS CSCP Learning System developers. Intellectual Property and Copyright Notice All printed materials in the APICS CSCP Learning System and all material and information in the companion online component are owned by APICS and protected by United States copyright law as well as international treaties _ and protocols, including the Berne Convention. The APICS CSCP Learning System and access to the CSCP intera�t,ve web-based components are for your personal educational use only and may not be copied, reproduced, reprinted, modified, displayed, published, transmitted (electronically or otherwise), transferred, sold, distributed, leased, licensed, adapted, uploaded, downloaded, or reformatted. In addition to bein� illegal, �ist_ri_buting CSCP materials in violation of copyright laws will limit the pro�r�m's usefulness: APICS invests s1g�1f1cant resources to create quality professional development opportunities for its membership. Please do not violate APICS' intellectual property rights or copyright laws. Section - Chapter B-1: Segmentation B-2: Customer relationship management B-3: Supplier relationship management B-4: Linkages between CRM and SRM C-1: Reverse logistics C-2: Waste considerations *Look for this test in your on line materials. Start Date Completion Date Score* , Module 2: Supply Chain Planning and Execution Book 2 Section B: Manage the Relationship with Supply Chain Partners.........................................................2-329 Chapter 1: Segmentation ....................................................................................................................................... 2-331 Topic 1: Segmentation and Customer-Focused Marketing ..................................................................... 2-331 Topic 2: Customer Seg1nentation ....................................................................................................................... 2-334 Topic 3: Segmentation of Suppliers or Other Supply Chain Partners ................................................ 2-339 Chapter 2: Customer Relationship Management...................................................................................... 2-345 Topic 1: Introduction to Customer Relationship Management............................................................. 2-345 Topic 2: CRM Strategy ............................................................................................................................................. 2-350 Topic 3: Performance Manage