E-Book Overview
How do I deal with my crappy organization? I like my work but I don’t like what our management is doing. How do I deal with it? Well, that’s easy. You have three options: 1. Ignore it. Changing organizations is hard work. If you don’t have the stamina to learn how to be a good change agent, then stop complaining about what’s bad. Accept that the organization is what it is, and enjoy the good parts of your work. 2. Quit your job. The only reason there are bad organizations is that people don’t quit their jobs. Do the world a favor and find a better place to work. Help bad organizations out of their misery by not working for them. 3. Learn about change management. Most people are terrible at influencing other people and changing organizations. But, if you’re serious about it, you can learn how to be a more effective change agent. It’s take it, leave it, or change it... This book is for those who choose option 3.
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How to Change the World Change Management 3.0 Jurgen Appelo www.management30.com/how-to-change-the-world Copyright © 2012 Jurgen Appelo Every precaution was taken in the preparation of this text. However, the author assumes no responsibility for errors or omissions. Even some of the jokes might be unintentional. This publication is protected by copyright, and copyrights are owned by the author, unless otherwise indicated. Permission must be obtained from the author prior to any reproduction. Version 1.01 – May 2012 How to Change the World ♦ iii Contents FOREWORD .......................................................................................................... VII ACKNOWLEDGEMENTS .........................................................................................IX ABOUT THE AUTHOR .............................................................................................XI PREFACE.............................................................................................................. XIII FROM FAILURE TO FUROR ...................................................................................... 1 15 YEARS OF FAILURE ................................................................................................................ 2 HOW TO CHANGE OTHER PEOPLE .............................................................................................. 3 Complexity Thinking......................................................................................................... 4 THE MOJITO METHOD ............................................................................................................... 5 CHANGE MANAGEMENT 3.0 ....................................................................................................... 6 First, Dance with the System............................................................................................ 6 Second, Mind the People.................................................................................................. 6 Third, Stimulate the Network .......................................................................................... 6 Fourth, Change the Environment..................................................................................... 7 The Change Management 3.0 Supermodel ..................................................................... 7 DANCE WITH THE SYSTEM ...................................................................................... 9 INSPECT AND ADAPT (AND ANTICIPATE AND EXPLORE) ............................................................... 10 The PDCA Model............................................................................................................. 11 PLAN .................................................................................................................................