TEAM LinG Cases on Information Technology: Lessons Learned Volume 7 Mehdi Khosrow-Pour, D.B.A. Information Resources Management Association, USA IDEA GROUP PUBLISHING Hershey • London • Melbourne • Singapore Acquisitions Editor: Development Editor: Senior Managing Editor: Managing Editor: Typesetter: Cover Design: Printed at: Michelle Potter Kristin Roth Amanda Appicello Jennifer Neidig Diane Huskinson Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Idea Group Publishing (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
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