E-Book Overview
The authors contend that current knowledge management efforts in organizations need to be refocused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic alliances, customer knowledge management, knowledge markets, and knowledge management systems, among others.
E-Book Content
Engaged Knowledge Management Engagement with New Realities Kevin C. Desouza and Yukika Awazu Praise for Engaged Knowledge Management “Exactly what’s needed to breathe new life into a field now dying for lack of a practical, results-oriented perspective. Desouza and Awazu show us how to capture the essence of good management – knowledge – while actively engaged in the nitty-gritty of complex organizations. You will be engaged by this book.” — William E. Halal, Professor of Management, George Washington University; Co-Director, Institute for Knowledge and Innovation; author of The Infinite Resource (1999) “Desouza and Awazu uncover the subtlety of knowledge management programs. They identify the salient elements required to create sustainable knowledge-based organizations. Organizations that are engaged with the realities of managing knowledge will be successful in the marketplace, those that don’t have much to lose.” — Akira Ishikawa, Director, Knowledge Management Society of Japan: President, Crises Management Society of Japan; Honorary President, Corporate Accounting Society of Japan; former Dean and Professor Emeritus, Graduate School of International Politics, Economics and Communication, Aoyama Gakuin University, Tokyo, Japan “The field of Knowledge Management, like knowledge itself, is in a constant state of flux. While many claim that the KM market is ‘mature’ and, as such, should require little attention to its continued health and growth, Desouza and Awazu recognize that KM cann