13 Communicate! Kathleen S. Verderber Northern Kentucky University Rudolph F. Verderber Distinguished Teaching Professor of Communication, University of Cincinnati Deanna D. Sellnow University of Kentucky Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States © 2010, 2008 Wadsworth, Cengage Learning Kathleen S. Verderber, Rudolph F. Verderber, and Deanna Sellnow ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, or applicable copyright law of another jurisdiction, without the prior written permission of the publisher. Senior Publisher: Lyn Uhl Executive Editor: Monica Eckman Senior Development Editor: Greer Lleuad Assistant Editor: Rebekah Matthews Editorial Assistant: Colin Solan Media Editor: Jessica Badiner Marketing Manager: Bryant Chrzan Marketing Coordinator: Darlene Macanan Marketing Communications Manager: Christine Dobberpuhl Senior Project Manager, Editorial Production: Rosemary Winfield For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions. Further permissions questions can be e-mailed to
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