Service Science and Logistics Informatics: Innovative Perspectives Zongwei Luo University of Hong Kong, China InformatIon scIence reference Hershey • New York Director of Editorial Content: Director of Book Publications: Acquisitions Editor: Development Editor: Publishing Assistant: Typesetter: Production Editor: Cover Design: Printed at: Kristin Klinger Julia Mosemann Lindsay Johnston Joel Gamon Deanna Jo Zombro Keith Glazewski Jamie Snavely Lisa Tosheff Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail:
[email protected] Web site: http://www.igi-global.com/reference Copyright © 2010 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Service science and logistics informatics : innovative perspectives / Zongwei Luo, editor. p. cm. Includes bibliographical references and index. Summary: "This book provides both business and IT professionals a reference for practices and guidelines to service innovation in logistics and supply chain management"--Provided by publisher. ISBN 978-1-61520-603-2 (hbk.) 1. Business logistics--Information technology. 2. Service industries--Information technology. I. Luo, Zongwei, 1971HD38.5.S497 2010 658.500285--dc22 2009047131 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. List of Reviewers Edgar E. Blanco, Massachusetts Institute of Technology, USA Kevin Cullinane, Edinburgh Napier University, UK Henry Fan, Nanyang Technological University, Singapore Hans-Dietrich Hassis, University of Bremen, Germany Frank Straube, TU Berlin, Germany Chelsea C. White III, Georgia Institute of Technology, USA Xiong Youlung, Huazhong University of Science and Technology, China Jose Humberto Ablanedo Rosas, University of Texas at El Paso, USA Evon Abu-Taieh, Arab Academy for Banking and Financial Sciences, Jordan Mohammad M Amini, The University of Memphis, USA Frank Arendt, ISL Institute of Shipping Economics and Logistics, Germany Gildas Avoine, Universit catholique de Louvain, Belgium Indranil Bose, University of Hong Kong, Hong Kong Miguel Gasto Cedillo-Campos, Supply Chain Research and Development Center, Mexico Naoufel Cheikhrouhou, Ecole Polytechnique Fedrale de Lausanne, Switzerland Weiping Chen, Virginia Tech, USA Paul Chou, IBM Thomas J. Watson Research Center, USA Kim Seun