The Little Black Book of Project Management Third Edition Michael C. Thomsett American Management Association New York • Atlanta • Brussels • Buenos Aires • Chicago • London • Mexico City San Francisco • Shanghai • Tokyo • Toronto • Washington, D.C. Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel: 800-250-5308. Fax: 518-891-2372. E-mail:
[email protected] Website: www.amacombooks.org/go/specialsales To view all AMACOM titles go to: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Thomsett, Michael C. The little black book of project management / Michael C. Thomsett.— 3rd ed. p. cm. Includes index. ISBN-13: 978-0-8144-1529-0 ISBN-10: 0-8144-1529-6 1. Project management. I. Title. HD69.P75 T48 2002 658.4 04—d c21 2010 Michael C. Thomsett. All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1 2009935594 Contents Introduction to the Third Edition ix 1 Organizing for the Long Term Background for Project Management Project Definitions Definition and Control A New Look for Project Management The Successful Project Manager The Methodical Manager Project Classification Work Project 1 3 5 8 11 13 16 18 20 2 The Six Sigma Approach The Meaning of Six Sigma Business Process Management (BPM) Project Participants and Goal Definitions Defining Goals in Terms of Customer Service Work Project 21 22 25 27 30 35 3 Creating the Plan Setting Leadership Goals Building Your Resource Network Structuring Your Project Team Defining the Project’s Scope Holding a Project Announcement Meeting Setting Project Objectives Developing the Initial Schedule Identifying Key Elements Necessary for Project Success Work Project 36 37 40 42 44 46 48 49 4 Choosing the Project Team The Imposed Team Problem 56 57 American Management Association www.amanet.org 51 55 Contents iv The Commitment Problem Ten important Team-Building Guidelines Defining Areas of Responsibility Estimating Time Requirements Working with Other De