FACILITATING PROJECT PERFORMANCE IMPROVEMENT This page intentionally left blank FACILITATING PROJECT PERFORMANCE IMPROVEMENT A Practical Guide to Multi-Level Learning Dr. Jerry Julian American Management Association New York 䡲 Atlanta 䡲 Brussels 䡲 Chicago 䡲 Mexico City San Francisco 䡲 Shanghai 䡲 Tokyo 䡲 Toronto 䡲 Washington, D.C. Special discounts on bulk quantities of AMACOM books are available to corporations, professional associations, and other organizations. For details, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Tel: 800-250-5308. Fax: 518-891-2372. E-mail:
[email protected] Website: www.amacombooks.org / go / specialsales To view all AMACOM titles go to: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Julian, Jerry. Facilitating project performance improvement : a practical guide to multi-level learning / Jerry Julian. p. cm. — (The adult learning theory and practice book series) Includes index. ISBN-13: 978-0-8144-1532-0 ISBN-10: 0-8144-1532-6 1. Organizational learning. 2. Project management. I. Title. HD58.82.J85 2010 658.3'124—dc22 2009033305 © 2010 Jerry Julian All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1 NEW FROM AMA The Adult Learning Theory and Practice Book Series ABOUT THE SERIES This new book series is intended to provide new thinking about adult learning theory and practice and will serve as a bridge across professions, disciplines, geographical, and cultural boundaries. The Adult Learning Theory and Practice Series is designed to provide insights based on research for scholars and practitioners who help adults and organizations learn, develop, grow, and change. Each book in this series will address a new issue or theory in adult learning, identify relevant resources and practical tools for application, and present the results of new, original research that link theory and practice. To learn more about the Adult Learning Theory and Practice Book Series, please contact Christina Parisi. SERIES EDITORS: Dr. William J. Rothwell Dr. Victoria J. Marsick Dr. Andrea D. Ellinger Ms. Christina Parisi, Executive Editor, AMACOM Books (212) 903-8077–