Fourth Edition Professional Management of Housekeeping Operations Thomas J. A. Jones William F. Harrah College of Hotel Administration University of Nevada, Las Vegas John Wiley & Sons, Inc. Professional Management of Housekeeping Operations Fourth Edition Professional Management of Housekeeping Operations Thomas J. A. Jones William F. Harrah College of Hotel Administration University of Nevada, Las Vegas John Wiley & Sons, Inc. This book is printed on acid-free paper. ∞ Copyright © 2005 by John Wiley & Sons, Inc. All rights reserved Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, e-mail:
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