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Project Management We work with leading authors to develop the strongest educational materials in business, bringing cutting-edge thinking and best learning practice to a global market. Under a range of well-known imprints, including Financial Times Prentice Hall, we craft high quality print and electronic publications which help readers to understand and apply their content, whether studying or at work. To find out more about the complete range of our publishing, please visit us on the World Wide Web at: www.pearsoneduc.com The right of Harvey Maylor to be identified as author of this work has been asserted by him in accordance with the Copyright, Designs and Patents Act 1988 Copyright 8 2003 by Pearson Education, Ltd. This edition is published by arrangement with Pearson Education, Ltd. This book is sold subject to the condition that it shall not, by way of trade or otherwise, be lent, resoId, hired out, or otherwise circulated without the publisher's prior written consent in any form of binding or cover other than that in which it is published and without a similar condition including this condition being imposed on the subsequent purchaser and without limiting the rights under copyright reserved above, no part of this publication may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise), without the prior written permission of both the copyright owner and the above-mentioned publisher of this book. JSBN 81 -297-0535-4 First Indian Reprint, 2004 Second Indian Reprint, 2005 This editwn is manufactured in India and is authorized for sale only tn fndia, Bangladesh, Bhutan, Pakisian, Nepal, Sri Lanka and the Maldives. Published by Pearson Education (Singapore) Pte. Ltd., Indian Branch, 482 F.I.E. Patparganj, Delhi 110 092, India Printed in India by Pushp Print Services. To those who said it could be done again, especially my wife Kara, with love. - Preface Acknowledgements Foreword I lntraduction 1.1 Introduction and objectives of this book 1.2 Definition of a project 1.3 An historical perspective on project management 1.4 Current issues in project management 1.5 The relationship between project management and general management 1.6 The project management knowledge base 1.7 Introduction to the following chapters 1.8 Summary Project management in practice: Three project managers with distinctly different roles Project management in practice: The Big Dig a Shrmtlures and frameworks 2.1 The project model 2.2 The four phases of project management 2.3 The 7-S of project management 2.4 The project environment 2.5 The complexity of projects 2.6 The structures of the bodies of knowledge 2.7 Summary Project management in practice: Structures for an improvement project - The Permanent Way Company Project management in practice: Structuring a personal project PHASE ONE: DEFINE THE PRQjECT 3 Strate9 anel project management 3.1 Why strategy? 3.2 Organisational strategy and projects xiv xvi 47 3.3 Project management as a strategic capability 3.4 Resource coordination 3.5 Project and organisational goals 3.6 Project performance measurement 3.7 Relevant areas of the bodies of knowledge 3.8 Summary Project management in ractice: A new campus for the University of Rummidge Project management in practice: Selecting a personal project f 4 Project definition 4.1 Developing the concept 4.2 Scope management 4.3 The project process 4.4 Work breakdown structure (WBS) 4.5 Process mapping 4.6 Establishing check-points 4.7 Stakeholder management 4.8 Relevant areas of the bodies of knowledge 4.9 Summary Project management in practice: Use of gated processes at a major telecommunications manufacturer PHASE TWO: