A Climate of Success
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A Climate of Success Creating the right organizational climate for high performance
Roderic Gray
AMSTERDAM • BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD PARIS • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO Butterworth-Heinemann is an imprint of Elsevier
Butterworth-Heinemann is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP, UK 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA First edition 2007 Copyright © 2007 Elsevier Ltd. All rights reserved No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone (+44) (0) 1865 843830; fax (+44) (0) 1865 853333; email:
[email protected] Alternatively you can submit your request online by visiting the Elsevier web site at http://elsevier.com/locate/permissions, and selecting Obtaining permission to use Elsevier material Notice No responsibility is assumed by the publisher for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material herein. British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication Data A catalogue record for this book is available from the Library of Congress
ISBN: 978-0-7506-8368-5
For information on all Butterworth-Heinemann publications visit our web site at http://books.elsevier.com
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Contents
List of Figures vii Foreword ix Preface xi 1 Metaphor and reality 1 2 Climate, culture and perception 11 3 Theoretical foundations
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4 The good life – and good performance 39 5 Assessing organizational climate 53 6 On the freedom to express ideas 73 Narrative No 1: EAEP 75 Narrative No 2: Gonville Data Services
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7 On the freedom to express concerns 89 Narrative No 3: Mackenzie’s House 91 Narrative No 4: Toreston Housing 97 8 On the freedom to question 105 Narrative No 5: Mark Wodman 107 Narrative No 6: ‘A Quality Organization’ 114 9 On participation in defining goals and objectives 121 Narrative No 7: Harborough Response 123 Narrative No 8: Olsen Electrical 129 v
Contents
10 On intrinsic satisfactions from the work itself 139 Narrative No 9: Inchbourne City Architect’s Department 141 Narrative No 10: The Sylvia Castleton Trust 147 11 On innovation – the freedom to try new concepts and approaches Narrative No 11: Antoneta 157 Narrative No 12: Latcho Security Systems 164 12 On purposive threat 173 Narrative No 13: Smith Jospin Construction 175 Narrative No 14: Branton, Boardman, Stephens 182 13 On environmental threat 191 Narrative No 15: Broma Stores 193 Narrative No 16: The Suffolk Buss 201 14 The way ahead 211 Bibliography 231 Index
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List of Figures
Figure 1.1 Figure 1.2 Figure 3.1 Figure 4.1 Figure 5.1 Figure 5.2
A normal distribution curve 4 The Accius Padua spectrum 7 Expectancy theory 30 Organizational climate and project success 43 A system map of climate dimensions 63 Three levels of satisfaction (with acknowledgement to N. Kano) 66 Figure 14.1 A system map of eight organizational climate factors
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