E-Book Overview
The workplace is a "blink" world. Studies show we form opinions of one another within 7 seconds of meeting, and that 93% of the message people receive from us has nothing to do with what we actually say. Good nonverbal communication skills are therefore a huge professional advantage. Author Carol Kinsey Goman combines the latest research and her 25 years of practical experience as a consultant, coach and therapist to offer a fun and practical guide to understanding what we and the people we work with are saying without speaking. Goman writes in an informal, conversational tone, illustrating her points with cartoons, photos and anecdotes, and she includes dozens of simple and enlightening exercises readers can practice to gain control over the message their body is sending. The Nonverbal Advantage will help readers communicate far more effectively, understand those around them more completely, and project a more accurate picture of who they really are to their colleagues, clients and partners.
E-Book Content
Praise for The Nonverbal Advantage “Given today’s technology-driven communication systems, people have fewer face-to-face interactions. As a result, it is crucial to maximize their impact. Dr. Goman provides a valuable guide for doing just that by helping the reader understand how the nonverbal aspects of a conversation often say much more than the verbal ones.” — Jon Peters, President, The Institute for Management Studies “The Nonverbal Advantage takes a fresh look at body language as an essential executive management skill. This is a must-read for anyone who is responsible for negotiating or facilitating change in their professional association.” — Alan Sauer, CAE, IOM, Fellow, American Society of Association Executives, and former Chair of the Board of Trustees, U.S. Chamber of Commerce Institute for Organization Management “This book happens to hit on one of my hot buttons. I have made numerous speeches on communication, which I consider the common denominator of success or failure. Invariably, people do not reflect on body language as a means of communication until you bring it to their attention. The Nonverbal Advantage should be a great success!” — Charles A. Lynch, Chair, Market Value Partners Company “Face-to-face communication takes on a new meaning in this much-needed and detailed treatise on nonverbal communication. Understanding how humans give silent clues—with eyes, hands, posture, and even feet—helps us become better speakers and better listeners. — Wilma Mathews, ABC, IABC Fellow, Faculty Associate, Walter Cronkite School of Journalism and Mass Communication, and Communication Consultant “Carol Kinsey Goman shows you how to use body language skills to build stronger professional relationships. The Nonverbal Advantage is a must-read for anyone wanting to move ahead and stand out from the crowd.” — Robert L. Dilenschneider, Founder and Principal, The Dilenschneider Group, and author of Power and Influence: The Rules Have Changed
“In my global business dealings, I’ve seen negotiations fall apart when people gave the wrong signals and didn’t respect cultural differences. The Nonverbal Advantage should be required reading for anyone in sales or negotiations—especially if they work internationally.” — Kimberly Benson, Vice President, Cange International, Inc. “In a brave new world brimming with discovery and invention, we must remember to update our existing human-insights skill set. Now is the time to renew your toolbox by including knowledge of the nonverbal cues that will take center stage in business and in life. Carol Kinsey Goman’s book is a timely read indeed.” — Watts Wacker, futurist and coauthor of What’s Your Story? Storytelling to Move Markets, Audiences, People, and Brands “The Nonverbal Advantage is a fresh look at employee communication management and the more subtle, but nevertheless importan