E-Book Overview
Feelings and emotions affect how people perform their jobs, of course, and shape the tenor of their workplaces. The impact and applicability of emotional intelligence (EI) at work is well established. If you're ready for a more focused treatment, Lee Gardenswartz, Jorge Cherbosque and Anita Rowe offer this manual about the use of EI in working with and managing all kinds of people. They submit that dealing with human differences triggers a variety of emotions, many of which are counterproductive. They provide a four-part "Emotional Intelligence and Diversity Model" to help managers handle their emotions - and their diverse employees - effectively. The book includes an assortment of exercises, charts and quizzes to help raise your emotional intelligence. getAbstract finds that this quite specific guide is very useful for managers, particularly less experienced ones, whose workplaces present diversity challenges.
E-Book Content
Praise for Emotional Intelligence for Managing Results in a Diverse World “Offers a vision of how we should understand ourselves and others. The information and questions presented are amazingly effective at helping people connect. Our global society is in need of this type of awakening, understanding, and training.” —Timothy E. Findley, EdD, MBA, Division Director, Diversity and Inclusion, Norton Healthcare
“Makes the topic of emotional intelligence and diversity accessible to all and easily applied in the workplace, at all levels of an organization. The authors have mastered the art of educating us about how best to manage our emotions in a diverse world and use them to build positive working relationships.” —Robert C. Amelio, Vice President, Diversity and Talent Management, Dana-Farber Cancer Institute
“I would recommend this book to anyone who is interested in and willing to take the risk and opportunity to discover their own strengths and weaknesses, beliefs and biases, and values and fears, for the purpose of becoming a better person, communicator, and manager.” —Linda C. Avila, Director, UCLA Staff Affirmative Action Office
“All I have to say is, ‘Wow, this book is a home run.’ I will make this required reading for my management staff as we strive to increase team effectiveness and performance through emotional intelligence—and also serve our external customers through a better understanding of their needs and wants.” —Tony Jenkins, Market President, Blue Cross Blue Shield of Florida
“The authors’ Emotional Intelligence and Diversity Model gives leaders (and all employees) the skills and tools necessary to successfully manage the complex emotions that impact all of our daily interactions. Those who use their tools can transform workplaces into welcoming work environments where diversity and creativity can thrive.” —Cory A. Cancila, 1st Vice President–Employee Relations, Equity Residential
“This book has changed my approach in working with clients. It has provided me with a more comprehensive view and practical exercises to consider. It has made the topic of emotional intelligence more user-friendly and practical.” —Marjorie Trogdon Shock, LCSW, Academic and Staff Assistance Program Therapist, University of California, Davis Medical Center
“Clear, concise, practical, and user-friendly. This book is a ‘must have’ for anyone in the organization who wishes to ‘master the self ’ to effectively work with diverse colleagues, clients, and shareholders. If you can read only one book this year, I recommend this book be the one.” —Christine French, Executive Director, Diversity Leadership Alliance
“The exercises are relevant and affirming in helping people understand how to foster better outcomes. And best of all, they offer tools to use this newfound energy in real time! I highly recommend this book to anyone who wants to grow and prosper in this glo