Textbook Of Hotel Housekeeping Management And Operations

Textbook of Hotel Housekeeping Management and Operations About the Author udhir Andrews finished his high school from St. Columba’s High School, New Delhi after which he graduated with honors in English Literature from St. Stephen’s College, Delhi University. He thereafter qualified for the Indian Institute of Management, Ahmedabad and completed his Masters in Business Administration (then called the Post-Graduate Diploma in Business Administration). He joined the Oberoi Hotels in 1971 becoming one of the first MBAs to join the hotel industry and definitely the first from IIMA. He joined the eighteen months Senior Management Training Program of the Oberois. During the program he earned two Hotel Management Diplomas with distinction - one from the International Hotel Association, Paris, France and the other from the American Hotel and Motel Association (now American Hotel and Lodging Association) based in Michigan and Orlando in the US. He also earned the Golden Pin from the American Hotel and Motel Association as a trainer at their “Train the Trainer” program in Goa. He joined the Oberoi Manpower Development Department, responsible for the recruitment and training of talent for the Oberois. In 1979, he joined the Welcomgroup chain sponsored by ITC Ltd, as General Manager, Manpower Development and rose to be Director, Human Resources on the Divisional Board. He created the Welcomgroup hotel training center in New Delhi. His high point was the commissioning of the Welcomgroup Graduate School of Hotel Administration at Manipal, Karnataka. During this period he wrote the first edition of his books, Food & Beverage Training Manual, Front-Office Training Manual, and Housekeeping Training Manual, Tata McGraw-Hill accepted as official reference text books for the hotel management and catering institutes. In 1979, he joined as Principal of the Institute of Hotel Management and Catering Technology, Pusa, New Delhi under the Ministry of Tourism. With the help of UNDP he was able to upgrade the institute. His expertise found him on the Board of many national Institutes of Hotel Management and the National Council of Hotel Management and Catering Technology. During this period he was involved in several ILO and UNDP programs as faculty, in India and abroad. In 1994, he moved to Dubai as Director-Human Resources for the Metropolitan Chain where he set up the Metropolitan Institute of Hotel Management, to develop Arab nationals in collaboration with HIM, Montreaux, Switzerland. In 1996, he became Group Vice President-Human Resources with the sister concern of the Metropolitan Group that was expanding in the CIS countries with automobiles, airlines, hotels, travel agencies etc. He immigrated to Canada in 2000 where he worked with a Property Management Company till he decided to head east to Dubai again in 2002. He joined the Executive Office, a consulting wing to the ruling Sheikh of Dubai. He joined as advisor to the Merit Hotel School of Ooty, opening two hotel school campuses in Dubai and Sharjah. He also taught as faculty. During this period he became one of the first persons in the world to be certified as a global hospitality trainer by the American Hotel and Motel Association. Recently, he did projects for EIkon Academy which brought in the Herriot-Watt University, Scotland, into Dubai; plus hotel management degree courses accredited by the US and Switzerland. Sudhir Andrews is now writing a series of indigenous hospitality textbooks for the hospitality industry to be published by Tata McGraw-Hill. S Textbook of Hotel Housekeeping Management and Operations Sudhir Andrews Consultant Tata McGraw-Hill Publishing Company Limited NEW DELHI McGraw-Hill Offices New Delhi New York St Louis San Francisco Auckland Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan Montreal San Juan Santiago Singapore Syd