A Speaker's Resource: Listener-centered Public Speaking

A Speaker’s Resource Listener-Centered Public Speaking A Speaker’s Resource Listener-Centered Public Speaking Liz O’Brien Phoenix College Boston Burr Ridge, IL Dubuque, IA Madison, WI New York Y San Francisco St. Louis Bangkok Bogotá Caracas Kuala Lumpur Lisbon London Madrid Mexico City Milan Montreal New Delhi Santiago Seoul Singapore Sydney Taipei T Toronto Published by McGraw-Hill, an imprint of The McGraw-Hill Companies, Inc., 1221 Avenue of the Americas, New York, NY 10020. Copyright 2009. All rights reserved. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of The McGraw-Hill Companies, Inc., including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. © This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 0 DOC/DOC 0 9 8 ISBN: 978-0-07-353419-0 MHID: 0-07-353419-6 Vice President and Editor in Chief: Michael Ryan Publisher: Frank Mortimer Executive Editor: Katie Stevens Executive Marketing Manager: Leslie Oberhuber Director of Development: Rhona Robbin Senior Developmental Editor: Thom Holmes Editorial Coordinator: Erika Lake Freelance Developmental Editor: Elisa Adams Lead Production Editor: Brett Coker Manuscript Editor: Andrea L. McCarrick Art Director: Jeanne M. Schreiber Design Manager and Cover Designer: Preston Thomas Interior Designer: Irene Morris Illustrations: Thompson Type Senior Photo Editor: Natalia Peschiera Lead Production Supervisor: Randy Hurst Supplement Coordinator: Jessica Bodie Richards Composition: 10/12 ITC Officina Book by Thompson Type Printing: 45# New Era Thin Plus by R.R. Donnelley & Sons/Crawfordsville, IN Credits: The credits section for this book begins on page C-1 and is considered an extension of the copyright page. Library of Congress Cataloging-in-Publication Data O’Brien, Liz, 1963A speaker’s resource : listener-centered public speaking / Liz O’Brien. -- 1st ed. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-07-353419-0 (alk. paper) ISBN-10: 0-07-353419-6 (alk. paper) 1. Public speaking. I. Title. PN4129.15O27 2009 808.5’1--dc22 2008011754 The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a Web site does not indicate an endorsement by the authors or McGraw-Hill, and McGraw-Hill does not guarantee the accuracy of the information presented at these sites. www.mhhe.com Dedication To my students— past, present, and future. • Speak up and speak out. You can and you must. Ž About the Author Liz O’Brien serves as residential faculty and immediate-past chair of the Communication/American Sign Language/Theatre & Film Department at Phoenix College, one of the Maricopa Community Colleges. She earned a BA in communication from the University of Arizona and an MA in communication from the University of Maryland. She accepted her position on the communication faculty at Phoenix College in 1990 and continues to thrive on the teaching-and-learning interactio