The Saas Sales Method For Customer Success & Account Managers: How To Grow Customers (sales Blueprints Book 6) [EPUB]
E-Book Overview
Contents
CUSTOMER SUCCESS: GROWING THE BUSINESS TOGETHER
1 ONBOARDING
1.1 HANDOFF
1.2 ONBOARDING
2 USE
2.1 ACHIEVING FIRST VALUE
2.2 USAGE AND RECURRING VALUE
2.3 CUSTOMER CONTACT CADENCE
2.4 CUSTOMER HEALTH SCORE
2.5 HANDLING FRUSTRATION - THE GOLDEN SEQUENCE
3 EXPANSION
3.1 BLUEPRINT OF AN IMPACT REVIEW
3.2 ACCOUNT MANAGEMENT
3.3 ORGANIZATIONAL SELLING
CONCLUSION
SUMMARY: KEYCHARTS
ABOUT WINNING BY DESIGN
E-Book Information
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Year: 2,018
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Language: English
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Topic: 1
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Org File Size: 3,177,007
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Extension: epub
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Tags:
SAAS, sales, customer service
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Toc: Contents
CUSTOMER SUCCESS: GROWING THE BUSINESS TOGETHER
1 ONBOARDING
1.1 HANDOFF
1.2 ONBOARDING
2 USE
2.1 ACHIEVING FIRST VALUE
2.2 USAGE AND RECURRING VALUE
2.3 CUSTOMER CONTACT CADENCE
2.4 CUSTOMER HEALTH SCORE
2.5 HANDLING FRUSTRATION - THE GOLDEN SEQUENCE
3 EXPANSION
3.1 BLUEPRINT OF AN IMPACT REVIEW
3.2 ACCOUNT MANAGEMENT
3.3 ORGANIZATIONAL SELLING
CONCLUSION
SUMMARY: KEYCHARTS
ABOUT WINNING BY DESIGN