Globalisation Of Services Production Economic And Social Upgrading In Support-service Industry Catering To International Ict-ites Firms In Mumbai

Download

E-Book Overview

The international outsourcing and offshoring of IT enabled services is deemed to be the second wave in globalisation of business activities, which has benefitted several developing nations in South (east) Asia. The arrival of international ICT-ITES firms in South Asian countries is considered to have induced several direct and indirect business and employment opportunities. The key indirect beneficiaries are in the support-service segments catering to the security, housekeeping and cab service needs of the ICT-ITES firms. While the existing literature provides an elaborate account of the actors directly involved in the services production (IT firms, knowledge workers, etc.), it falls short of offering a similar account for the indirectly-linked support-service industry. Limited information is available on who are the key persons and business organisations (indirectly) benefitting from the opportunities in the support-service industry. Further, at organisational level, it is still not clear which are the prerequisites to qualify for the service contracts of ICT-ITES firms and how local entrepreneurs perceive the business opportunities of serving ICTITES clients. At worker’s level, there exists a knowledge gap on the quality of indirect jobs created locally and whether and how the ICT-ITES firms have brought about transformations (in terms of social upgrading) in the local labour market of the support service workers.

E-Book Content

Globalisation of Services Production Economic and Social Upgrading in Support-Service Industry Catering to International ICT-ITES Firms in Mumbai Randhir Kumar UNIVERSITY OF AMSTERDAM This research has benefitted from the financial support of the Netherlands Organisation for Scientific Research - Science for Global Development (NWOWOTRO), grant number W01.65.329.00, and was supported by the Faculty of Social and Behavioural Sciences, Amsterdam Institute for Social Science Research (AISSR), University of Amsterdam. ISBN : 978-90-78862-28-4 Cover page : Siddarth Sharma Print and layout : Mohammad Ismail, New Delhi Publisher : University of Amsterdam, The Netherlands Image courtesy : www.freeimages.com; www.unsplash.com © 2016 Randhir Kumar, All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission by the author. E-mail: [email protected] Globalisation of Services Production Economic and Social Upgrading in Support-Service Industry Catering to International ICT-ITES Firms In Mumbai ACADEMISCH PROEFSCHRIFT ter verkrijging van de graad van doctor aan de Universiteit van Amsterdam op gezag van de Rector Magnificus prof. dr. ir. K.I.J. Maex ten overstaan van een door het College voor Promoties ingestelde commissie, in het openbaar te verdedigen in de Agnietenkapel op dinsdag 25 oktober 2016, te 10.00 uur door Randhir Kumar geboren te Ghatotand Ramgarh Jharkhand, India Promotiecommissie Promotor: Prof. Dr. R. C. Kloosterman Universiteit van Amsterdam Copromotor: Dr. N. P. C. Beerepoot Universiteit van Amsterdam Overige Leden: Prof. Dr. J. Gupta Universiteit van Amsterdam Prof. Dr. D. W. Rodgers Universiteit van Amsterdam Prof. Dr. T. Elfring Vrije Universiteit, Amsterdam Prof. Dr. P. D’ Cruz Indian Institute of Management, Ahmedabad Prof. Dr. M. Kremer Universiteit van Amsterdam
You might also like

Intraday Periodicity And Volatility Persistence In Financial Markets
Authors: Andersen T.G. , Bollerslev T.    153    0

The Beginner's Guide To Real Estate Investing
Authors: Gary W. Eldred    163    0

Spurious Regressions In Financial Economics?
Authors: Ferson W.E. , Sarkissian S. , Simin T.T.    121    0

Oracle Developer's Guide For Microsoft Transaction Server
Authors: Kennedy M. , Rothenberg T.    150    0

Foreign Direct Investment: Theory, Evidence And Practice
Authors: Imad A. Moosa    100    0

High-value It Consulting: 12 Keys To A Thriving Practice
Authors: Sanjiv Purba , Bob Delaney    124    0

Contemporary Economic Issues
Authors: Taylor T.    159    0

оптимальные иерархии управления в экономических системах
Authors: Мишин С.П.    235    0

введение в теорию, методы и экономические приложения задач о дополнительности
Authors: Попов Л.Д.    202    0

базовый курс по рынку ценных бумаг: учеб. пособие
Authors: Радыгин А.Д. (ред.) , Хабарова Л.П. (ред.) , Шапиро Л.Б. (ред.)    191    0