The Business Value Of It: Managing Risks, Optimizing Performance And Measuring Results

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E-Book Overview

In order to maximize IT resources and justify IT expenditures, CIO’s and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions: What does IT contribute to the business? Why should we care about IT governance? How can we best measure IT performance? How do we mitigate the risks associated with change? Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT’s value, and potentially find extra value you didn’t know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required to discover the processes necessary to: prioritize your organization’s IT activities. identify alternative measurement frameworks, and evaluate the best approaches to outsourcing. Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path. 

E-Book Content

THE BUSINESS VALUE OF IT Managing Risks, Optimizing Performance, and Measuring Results AU6474_C000.indd 1 2/11/08 5:57:00 PM OTHER NEW BOOKS FROM AUERBACH The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results Michael D. S. Harris, David Herron, and Stasia Iwanicki ISBN: 1-4200-6474-6 CISO Leadership: Essential Principles for Success Todd Fitzgerald and Micki Krause ISBN: 0-8493-7943-1 The Debugger's Handbook J.F. DiMarzio ISBN: 0-8493-8034-0 Effective Software Maintenance and Evolution: A Reuse-Based Approach Stanislaw Jarzabek ISBN: 0-8493-3592-2 The Ethical Hack: A Framework for Business Value Penetration Testing James S. Tiller ISBN: 084931609X Implementing Electronic Document and Record Management Systems Azad Adam ISBN: 0-8493-8059-6 Implementing the IT Balanced Scorecard: Aligning IT with Corporate Strategy Jessica Keyes ISBN: 0-8493-2621-4 Interpreting the CMMI (R): A Process Improvement Approach, Second Edition Margaret K. Kulpa and Kent A. Johnson ISBN: 1-4200-6052-X Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner's Guide Jessica Keyes ISBN: 0-8493-9385-X Manage Software Testing Peter Farrell-Vinay ISBN: 0-8493-9383-3 Managing Global Development Risk James M. Hussey and Steven E. Hall ISBN: 1-4200-5520-8 Patterns for Performance and Operability: Building and Testing Enterprise Software Chris Ford, Ido Gileadi, Sanjiv Purba, and Mike Moerman ISBN: 1-4200-5334-5 A Practical Guide to Information Systems Strategic Planning, Second Edition Anita Cassidy ISBN: 0-8493-5073-5 Service-Oriented Architecture: SOA Strategy, Methodology, and Technology James P. Lawler and H. Howell-Barber ISBN: 1-4200-4500-8 Information Security Cost Management Ioana V. Bazavan and Ian Lim ISBN: 0-8493-9275-6 Six Sigma Software Development, Second Edition Christine B. Tayntor ISBN: 1-4200-4426-5 The Insider's Guide to Outsourcing Risks and Rewards Johann Rost ISBN: 0-8493-7017-5 Successful Packaged Software Implementation Christine B. Tayntor ISBN: 0-8493-3410-1 AUERBACH PUBLICATIONS www.auerbach-publications.com To Order Call: 1-800-272-7737 • Fax: 1-800-374-3401 E-mail: [email protected] AU6474_C000.indd 2 2/11/08 5:57:00 PM THE BUSINESS VALUE OF IT Managing Ri
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