New Supervisor Training
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New Supervisor Training
John E. Jones Chris W. Chen
• BOSTON • HEIDELBERG • LONDON • NEW YORK • OXFORD • SAN DIEGO • SAN FRANCISCO • SINGAPORE • SYDNEY • TOKYO
AMSTERDAM PARIS
Pergamon Flexible Learning is an imprint of Elsevier
This eBook does not include ancillary media that was packaged with the printed version of the book.
Pergamon Flexible Learning is an imprint of Elsevier Linacre House, Jordan Hill, Oxford OX2 8DP 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA First published in Great Britain 2006 Copyright © 2006, The American Society of Training and Development. Published by Elsevier Ltd. All rights reserved The right of The American Society of Training and Development to be identified as the author of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988 No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher Permissions may be sought directly from Elsevier’s Science & Technology Rights Department in Oxford, UK: phone (+44) (0) 1865 843830; fax (+44) (0) 1865 853333; email:
[email protected] Alternatively you can submit your request online by visiting the Elsevier web site at http://elsevier.com/locate/permissions, and selecting Obtaining permission to use Elsevier material British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library ISBN–13: 978-0-7506-6366-3 ISBN–10: 0-7506-6366-9 For information on all Pergamon Flexible Learning publications visit our web site at http://books.elsevier.com Typeset by Charon Tec Ltd, Chennai, India www.charontec.com Printed and bound in Great Britain 06 07 08 09 10 10 9 8 7 6 5 4 3 2 1
The Trainer’s Workshop Series
The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint™ presentations and electronic copies of all supporting material featured in the book.
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C o n t e n t s
Preface
xi
About the Authors
Chapter 1
Chapter 2
Chapter 3
Chapter 4
xiii
INTRODUCTION: HOW TO USE THIS BOOK EFFECTIVELY
1
Realities of Training New Supervisors
2
The Top 10 Mistakes Made by New Supervisors
3
How to Use This Workbook Most Effectively
5
What This Workbook Includes
7
Icons
8
ASSESSING THE LEARNING NEEDS OF NEW SUPERVISORS
11
Methods for Needs Assessment
11
General Warnings and Caveats
12
Two Key Resources for Needs Assessment
13
Using Focus Groups to Assess Training Needs
14
DESIGNING INTERACTIVE TRAINING FOR NEW SUPERVISORS
19
Principles of Adult Learning
19
Using the Sample Designs to Create Successful Trainings
21
Tips on Designing Effective Training for New Supervisors
22
FACILITATING NEW SUPERVISOR TRAINING
25
What Is a Facilitator?
25
Experiential Learning
26 vii