The New Economy Excellence Series
New Economy Energy Unleashing Knowledge for Competitive Advantage
Sultan Kermally
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British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library ISBN 0-471-49963-3 Typeset in 11/14pt Garamond by Mayhew Typesetting, Rhayader, Powys Printed and bound in Great Britain by Antony Rowe Ltd, Chippenham, Wiltshire This book is printed on acid-free paper responsibly manufactured from sustainable forestry, in which at least two trees are planted for each one used for paper production.
CONTENTS
Introduction Chapter 1
About the author
iv
Acknowledgements
v
E-business energy: unleashing knowledge for competitive advantage Knowledge management: the main drivers
1 13
Chapter 2
E-business, strategy and new business models:
Chapter 3
creating value for customers and shareholders Strategic assets of a knowledge-driven organisation
Chapter 4 Chapter 5
Knowledge management is about people Managing talent
85 109
Chapter 6
Capturing knowledge for competitive advantage
129
Chapter 7
The role of