Generation Blend: Managing Across The Technology Age Gap (microsoft Executive Leadership Series)

GENERATION BLEND | Managing Across the Technology Age Gap ROB SALKOWITZ John Wiley & Sons, Inc. GENERATION BLEND | GENERATION BLEND | Managing Across the Technology Age Gap ROB SALKOWITZ John Wiley & Sons, Inc. This book is printed on acid-free paper. ∞ Copyright © 2008 by John Wiley & Sons, Inc. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, 201-748-6011, fax 201-748-6008, or online at http://www.wiley.com/go/permissions. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information on our other products and services, or technical support, please contact our Customer Care Department within the United States at 800-762-2974, outside the United States at 317-572-3993 or fax 317-572-4002. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our Web site at http://www.wiley.com. Library of Congress Cataloging-in-Publication Data: Salkowitz, Rob 1967Generation blend : managing across the technology age gap / Rob Salkowitz. p. cm. Includes index. ISBN 978-0-470-19396-9 (cloth) 1. Older-people–Employment. 2. Older-people–Attitudes. 3. Technological innovations. 4. Technology and older people. 5. Management. I. Title, HD6279.S25 2008 658.30084–dc22 2007045582 Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 To my parents . . . from one generation to another. Microsoft Executive Leadership Series: Series Foreword The Microsoft Executive Leadership Series provides leaders with inspiration and examples to consider when forming business strategies to stand the test of time. As the pace of change quickens and the influence of social demographics, the impact of educational reform, and