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"Interpersonal Conflict" explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.
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Interpersonal Conflict Tenth Edition Interpersonal Conflict Tenth Edition Joyce L. Hocker William W. Wilmot INTERPERSONAL CONFLICT, TENTH EDITION Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY 10121. Copyright © 2018 by McGraw-Hill Education. All rights reserved. Printed in the United States of America. Previous editions © 2014, 2011, and 2007. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not limited to, in any network or other electronic storage or transmission, or broadcast for distance learning. Some ancillaries, including electronic and print components, may not be available to customers outside the United States. This book is printed on acid-free paper. 1 2 3 4 5 6 7 8 9 LCR 21 20 19 18 17 ISBN 978-0-07-352394-1 MHID 0-07-352394-1 Brand Manager: Jamie Laferrera Product Developers: Erika Lo Marketing Manager: Meredith Leo Content Project Managers: Ryan Warczynski, Samantha Donisi-Hamm, Sandra Schnee Senior Buyer: Laura Fuller Design: Studio Montage, St. Louis, MO Content Licensing Specialists: Lori Slattery Cover Image: © Lisa Stokes/Getty Images Compositor: SPi Global Printer: LSC Communications All credits appearing on page or at the end of the book are considered to be an extension of the copyright page. Library of Congress Cataloging-in-Publication Data Names: Hocker, Joyce L., author. | Wilmot, William W., author. Title: Interpersonal conflict / Joyce L. Hocker, William W. Wilmot. Description: Tenth edition. | New York, NY : McGraw-Hill Education, [2017] Identifiers: LCCN 2017007884 | ISBN 9780073523941 (alk. paper) Subjects: LCSH: Interpersonal conflict. | Conflict (Psychology) Classification: LCC HM1121 .W56 2017 | DDC 303.6/9—dc23 LC record available at https://lccn.loc.gov/2017007884 The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill Education does not guarantee the accuracy of the information presented at these sites. mheducation.com/highered With great appreciation for the life and scholarship of William W. Wilmot 1943–2013 Brief Contents Preface xv Acknowledgments Part ONE xvii Conflict Components 1 Chapter 1 The Nature of Conflict 2 Part TWO Chapter 2 Perspectives on Conflict Chapter 3 Interests and Goals Chapter 4 Power: The Structure of Conflict Chapter 5 Conflict Styles Chapter 6 Emotions in Conflict Special Applications 76 152 195 229 Chapter 7 Analyzing Conflicts Chapter 8 Interpersonal Negotiation Chapter 9 Third-Party Intervention Chapter 10 38 230 257 289 The Practice of Forgiveness and Reconciliation 317 References 362 Name Index 383 Subject Index 389 109 Contents Preface xv Acknowledgments Part ONE xvii Conflict Components 1 Chapter 1 The Nature of Conflict 2 Interpersonal Conflict Depends on Interpers