Hamilton Kroll Communicating for Results Cheryl Hamilton Tony Kroll ELEVENTH EDITION Communicating for Results A Guide for Business and the Professions A Guide for Business and the Professions ELEVENTH EDITION To register or access your online learning solution or purchase materials for your course, visit www.cengagebrain.com. Cheryl Hamilton Tony L. Kroll This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN, author, title, or keyword for materials in your areas of interest. Important notice: Media content referenced within the product description or the product text may not be available in the eBook version. CommuniCating for results COMMUNICATING FOR RESULTS A Guide for Business and the Professions Eleventh Edition Cheryl Hamilton Tony L. Kroll Australia ● Brazil ● Mexico ● Singapore ● United Kingdom ● United States Communicating for Results: A Guide for Business and the Professions, Eleventh Edition Cheryl Hamilton and Tony L. Kroll Product Director: Monica Eckman Product Manager: Kelli Strieby Content Developer: Kathy Sands-Boehmer Marketing Manager: Sarah Seymour Content Project Manager: Dan Saabye Art Director: Marissa Falco Manufacturing Planner: Doug Bertke IP Analyst: Ann Hoffman IP Project Manager: Erika Mugavin © 2018, 2014, 2011 Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced or distributed in any form or by any means, except as permitted by U.S. copyright law, without the prior written permission of the copyright owner. Unless otherwise noted, all art is © Cengage Learning. For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions Further permissions questions can be emailed to
[email protected] Production Service: MPS Limited Compositor: MPS Limited Text Designer: Bill Reuter Cover Designer: Marissa Falco Cover Image: PASIEKA/Science Photo Library/Getty Images Library of Congress Control Number: 2016947574 Student Edition: ISBN: 978-1-305-28026-7 Loose-leaf Edition: ISBN: 978-1-305-65514-0 Cengage Le