Success of an organization is increasingly dependent on its capability to create an environment in order to improve productivity of knowledge work. This book focuses on the concepts, models and technologies that are used to design and implement such an environment. It develops the vision of a modular, yet highly integrated enterprise knowledge infrastructure and presents an idealized architecture replete with current technologies and systems. The most important streams of technological development that are covered in the book are communication, collaboration, document and content management, e-learning, enterprise portals, business process management, information life cycle management, information retrieval and visualization, knowledge management, mobile computing, application and network infrastructure, Semantic Web and social software. It includes learning goals, exercises and case examples that help the reader to easily understand and practice the concepts.
Enterprise Knowledge Infrastructures Second Edition Ronald Maier · Thomas H¨adrich · Ren´e Peinl Enterprise Knowledge Infrastructures Second Edition 123 Prof. Dr. Ronald Maier University of Innsbruck Department of Information Systems Universit¨atsstr. 15 6020 Innsbruck Austria
[email protected] Dr. Thomas H¨adrich Open Text Weidestr. 120a 22083 Hamburg Germany
[email protected] Dr. Ren´e Peinl IPI GmbH An der Br¨ucke 4 91586 Lichtenau Germany
[email protected] ISBN 978-3-540-89767-5 e-ISBN 978-3-540-89768-2 DOI 10.1007/978-3-540-89768-2 Library of Congress Control Number: 2009920049 c Springer-Verlag Berlin Heidelberg 2005, 2009 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover design: WMX-Design Printed on acid-free paper 9 8 7 6 5 4 3 2 1 springer.com Preface for the Second Edition Nearly four years have past by since the first edition of our book was published and we are very happy that the book has found its market and even more about the feedback from those readers who took some time to share their opinions about the first edition with us. As time has gone by, a lot has happened both in the development and adoption of technologies powering enterprise knowledge infrastructures and in the professional and personal lives of the authors. After our joint time at Martin-Luther-University of Halle-Wittenberg, life paths of the authors split again, so that our team turned into a virtual one, geographically spread from Hamburg via Hof to Innsbruck. Co-authoring this edition provided us with numerous opportunities to reinforce our excitement about how convenient it is to